This is an indication of a network communication problem. The workstation cannot read the data on the file server. The ‘F’ in the message refers to the network drive. In your case it may be a different letter.

Common network errors:

• The power to the hub is switched off.

• A network cable is disconnected or faulty.

• A network card is faulty.

• he server is not switched on.

• The workstation was switched on before the file server was switched on.

• An incorrect network password was entered when windows was loading:
  - When you get a message “Incorrect windows password. You are not logged on. Do you want to restore the connection the next time you log on?”
  - Click on YES.
  - When you click on CANCEL you have to map the network drive again when you log on.

• The network drive is not mapped.

• The (C:) drive of the server is not shared any more.

• The network protocol has been altered.

• New hardware causes a conflict on the IRQ.

When this message appears when you try to open Microvet on a workstation do the following:

Press ESC on your keyboard

“Please remember to do a backup everyday.”

Click on OK

Then a window will open with a list of tables

Click on CANCEL

“No table is open”

Click on CANCEL

Now you are back at the windows desktop and Microvet is closed

Click on START

Click on PROGRAMS

Click on ACCESSORIES (only for windows ME/XP/NT and 2000)

Click on WINDOWS EXPLORER

Double click on MY COMPUTER

Look for the network drive

            e.g. C on Server(F:)

Use the letter that was indicated in the error message.

If the message said “File’F… “ you know the network drive should be F.

There may be a red cross in front of the drive or the drive may not be there at all.

1.  If there is a red cross in front of the network drive (e.g. C on Server(F:)):

Double click on the red cross to see if it will be removed and the contents of the drive shown

If this is the case the connection is restored and you will be able to open Microvet

If you get a message “Cannot connect to C on Server(F:). Permanent connection not available”

             Shut down the workstation and the file server

             Check if the network cable at the back of the computers is not loose or broken

              Switch on the file server first

              Switch on the workstation

              Make sure that you enter the correct network password when windows is loading

              Open Microvet

              If you are still unable open Microvet consult a network technician to check if your network cards and cables are still in working order.

2.  If the drive is not there at all:

Click on TOOLS

Click on MAP NETWORK DRIVE

Select the drive

          If the message said “File’F…” you know the drive should be F

Select the path

          Usually the path would be one of the options that you see when you click on the rectangle.

          If you are not sure what the path to the file server is you can determine it as follows:

          Go to the file server

          Open the CONTROL PANEL

          Double click on NETWORK

          Click on IDENTIFICATION and get the computer name e.g. SERVER

          Open MY COMPUTER

          Click with the right mouse button on your (C:) drive

          Click on SHARING

          Get the share name e.g. C

          In this case the path will be \\SERVER\C

Check the box RECONNECT AT LOGON

Click on OK

If the message “Cannot connect to C on Server(F:). Permanent connection not available” appears do the following:

          Shut down the workstation and the file server

          Check if the network cables at the back of the computers is not loose or broken

          Switch on the file server first

          Make sure that you enter the correct network password when windows is loading

          Switch on the workstation

          Make sure that you enter the correct network password when windows is loading

Repeat step 2 and try to map the network drive again.

If you still get the message “Cannot connect to C on Server(F:). Permanent connection not available” consult a network technician to check if your network cards and cables are in working order.